Frequently asked questions

• Select new warranty or post-warranty repair and choose the brand of your device. Fill out the warranty request or contact our customer support.
• Do not forget to attach a copy of warranty card, purchase receipt or the invoice, where the serial number or IMEI of your device is mentioned.
• Send your device to our service centre or bring it personally to any service centre or service collection point.

Add new repair

We recommend:

• Together with the faulty device, also provide all accessories that were part of the original packaging for repair.
• Back up your user data. We are not responsible for the loss of any data that may occur during the warranty or post-warranty repair of your device.
• Always send your device in such package that protects it from any damage.
• Do not send any accessories that were not part of the original packaging of your device (protective cases, SIM cards, notebook cases, etc).
• Please check also our terms and conditions.

Yes, if the nature of the fault allows, we can repair the device while you wait.

Before visiting us, please contact the specific service centre and verify the repair option while you wait. The list of specific service centres can be found on page contacts.

When asking by email, please specify the brand, the model, the serial number (IMEI) and describe the problem of the device in the most specific way. If the repair while you wait is possible, we book needed service parts and the technician for the time you requested.

The pick-up of your device can be ordered at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

The pick-up is provided by DPD.

The state of your repair can be checked at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

Yes, we recommend backing up all the important data you have on your device. To diagnose or to troubleshoot, all your data may be deleted or overwritten.

VSP DATA a.s. assumes no responsibility for any data loss that may occur during the repair.

Protective glass, display foil or cover shells, that are not part of the device, can be removed without compensation.

Reasons for removing these protective elements are for example:

• verification of device status
• disassembly of the device
• touch screen replacement
• unit replacement

We recommend removing mentioned accessories by yourself before sending to the service centre.

The warranty is specified in document Terms and conditions of VSP DATA a.s.

• Select new repair and choose a brand of your device. Then fill out the post-warranty request or contact our customer support.
• Send your device to our service centre or bring it personally to any service centre or service collection point.

Add a new repair

We recommend:

• Together with the faulty device, also provide all accessories that were part of the original packaging for repair.
• Back up your user data. We are not responsible for the loss of any data that may occur during the warranty or post-warranty repair of your device.
• Always send your device in such package that protects it from any damage.
• Do not send any accessories that were not part of the original packaging of your device (protective cases, SIM cards, notebook cases, etc).
• Please check also our terms and conditions.

Yes, if the nature of the fault allows, we can repair the device while you wait.

Before visiting us, please contact the specific service centre and verify the repair option while you wait. The list of specific service centres can be found on page contacts.

When asking by email, please specify the brand, the model, the serial number (IMEI) and describe the problem of the device in the most specific way. If the repair while you wait is possible, we book needed service parts and the technician for the time you requested.

The pick-up of your device can be ordered at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

The pick-up is provided by DPD.

The state of your repair can be checked at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

Ask for an approximate cost of your repair to e-mail address ofspecific service centre. The list of service centres can be found on pagecontacts.

Do not forget to specify the brand, the model, the serial number (IMEI) and describe the problem of your device in the most specific way.

Yes, we recommend backing up all the important data you have on your device. To diagnose or to troubleshoot, all your data may be deleted or overwritten.

VSP DATA a.s. assumes no responsibility for any data loss that may occur during the repair.

Protective glass, display foil or cover shells, that are not part of the device, can be removed without compensation.

Reasons for removing these protective elements are for example:

• verification of device status
• disassembly of the device
• touch screen replacement
• unit replacement

We recommend removing mentioned accessories by yourself before sending to the service centre.

The warranty is specified in document Terms and conditions of VSP DATA a.s.